New Flyer of America, Inc. recalls 2012–2025 New Flyer Xcelsior

Recall date

August 22, 2025

Source

National Highway Traffic Safety Administration (NHTSA)

Recall number

25V542000

Brand / firm

New Flyer

Sold / distributed

Potentially affected: 2,354 units

Why it was recalled

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

What was recalled

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

What to do

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.. Follow the official notice for full instructions.